Service & Public — AR Rubric Data Twin

Foreword. Data Artifact: the machine-readable twin of VRS-SVC-201 (VRS 2026 (draft)) — the sector criteria with their point ranges, rungs and tier ceilings, the contributing intrinsic criteria, the letter bands and the application classes — generated FROM the protocol’s Clause 5–7 by tools/vrs-twin-generate.py. Consistency is by construction and re-verified on every build (conformance check 15). The JSON in Clause 4 is the normative payload; scorer tooling consumes it directly. A change to VRS-SVC-201 and to this twin is one change instrument.

1 Scope

This Data Artifact carries the rubric data of the Service & Public (SVC) sector in machine-readable form: the 10 sector criteria of VRS-SVC-201 Clause 6 with points, rungs and Unverified / Verified / Certified ceilings; the contributing intrinsic criteria of Clause 5; the letter bands and application classes of Clause 7. It states no independent requirements. Where this artifact and VRS-SVC-201 could be read to differ, VRS-SVC-201 governs and this twin is regenerated to match.

2 Normative references

• VRS-SVC-201, Service & Public — AR Assessment Protocol — source protocol twinned (Clauses 5–7).
• VRS-SVC-001, Service & Public — Sector Standard — application classes and hazard groups.
• VRS-GEN-005, IR Methodology — point sum, tier ceilings, no-evidence rule.
• VRS-GEN-006, AR Scheme — pool mechanics, letter bands, tier caps by construction.
• VRS-GEN-002, Designation and Drafting Rules — criterion layout (§6.5) and versioning.

3 Terms and definitions

The terms of VRS-GEN-001 and VRS-SVC-201 apply. data twin — a machine-readable artifact regenerated one-to-one from a source protocol’s normative clauses. rung — a named state of a criterion awarding a stated integer number of points (VRS-GEN-002 §3.9). ceiling — the maximum points a criterion awards at a stated tier (VRS-GEN-002 §3.10).

4 Payload

Sector criteria total 100 points; ceilings Unverified 70, Verified 85, Certified 100.

{
  "_meta": {
    "description": "SVC sector AR rubric data twin — machine-readable form of VRS-SVC-201 Clause 5/6/7 (VRS 2026 (draft)). Generated by tools/vrs-twin-generate.py; never hand-edited.",
    "edition": "VRS 2026 (draft)",
    "source_protocol": "VRS-SVC-201 v1.0.0",
    "generated": "2026-09-16",
    "conforms_to": "VRS-GEN-005 §6 (point sum, tier ceilings); VRS-GEN-006 §6–§8 (pool, bands, tier caps by construction)"
  },
  "sector_code": "svc",
  "bands_percent": {
    "AAA": 90,
    "AA": 75,
    "A": 60,
    "B": 45,
    "C": 0
  },
  "application_classes": [
    "mobile service (delivery, cleaning, guidance, retail)",
    "stationary interactive (kiosk/reception robots)",
    "telepresence"
  ],
  "contributing_ir_criteria": [
    {
      "id": "SF-1",
      "document": "VRS-GEN-101",
      "clause": "6.1"
    },
    {
      "id": "SF-2",
      "document": "VRS-GEN-101",
      "clause": "6.2"
    },
    {
      "id": "SF-4",
      "document": "VRS-GEN-101",
      "clause": "6.4"
    },
    {
      "id": "SF-5",
      "document": "VRS-GEN-101",
      "clause": "6.5"
    },
    {
      "id": "SF-8",
      "document": "VRS-GEN-101",
      "clause": "6.8"
    },
    {
      "id": "RL-3",
      "document": "VRS-GEN-102",
      "clause": "6.3"
    },
    {
      "id": "SV-1",
      "document": "VRS-GEN-103",
      "clause": "6.1"
    },
    {
      "id": "SV-6",
      "document": "VRS-GEN-103",
      "clause": "6.6"
    },
    {
      "id": "CY-2",
      "document": "VRS-GEN-105",
      "clause": "6.2"
    },
    {
      "id": "CY-4",
      "document": "VRS-GEN-105",
      "clause": "6.4"
    },
    {
      "id": "CY-6",
      "document": "VRS-GEN-105",
      "clause": "6.6"
    },
    {
      "id": "MS-1",
      "document": "VRS-GEN-106",
      "clause": "6.1"
    },
    {
      "id": "MS-7",
      "document": "VRS-GEN-106",
      "clause": "6.7"
    },
    {
      "id": "SI-2",
      "document": "VRS-GEN-104",
      "clause": "6.2"
    },
    {
      "id": "SI-6",
      "document": "VRS-GEN-104",
      "clause": "6.5"
    }
  ],
  "sector_criteria": [
    {
      "clause": "6.1",
      "id": "SVC-1",
      "name": "Anchor conformity (ISO 13482 / ISO 12100)",
      "points_max": 15,
      "what_is_measured": ".",
      "rungs": [
        {
          "points": 15,
          "state": "third-party-assessed conformity + functions validated for uninstructed-bystander conditions"
        },
        {
          "points": 13,
          "state": "pack-evidenced (documents), not demonstrated"
        },
        {
          "points": 12,
          "state": "third-party-assessed conformity ((public certificate))"
        },
        {
          "points": 10,
          "state": "self-declared + internal validation"
        },
        {
          "points": 5,
          "state": "self-declaration only"
        },
        {
          "points": 0,
          "state": "none"
        }
      ],
      "ceiling": {
        "unverified": 12,
        "verified": 13,
        "certified": 15
      },
      "company_wide": null,
      "evidence_bar": "DoC or equivalent for the rated version.",
      "applicability": "mobile service (delivery, cleaning, guidance, retail) · stationary interactive (kiosk/reception robots) · telepresence. All criteria apply to all classes unless stated.",
      "not_applicable_by_class": false
    },
    {
      "clause": "6.2",
      "id": "SVC-2",
      "name": "Bystander detection and stop — children and reduced-mobility profiles",
      "points_max": 15,
      "what_is_measured": "Detection/stop with test obstacles at child height and low-contrast/slow-moving profiles at declared max speed.",
      "rungs": [
        {
          "points": 15,
          "state": "all declared profiles witnessed"
        },
        {
          "points": 12,
          "state": "pack-evidenced (documents), not demonstrated"
        },
        {
          "points": 10,
          "state": "adult profile at limits"
        },
        {
          "points": 8,
          "state": "certified with published data"
        },
        {
          "points": 5,
          "state": "nominal only"
        },
        {
          "points": 0,
          "state": "not established"
        }
      ],
      "ceiling": {
        "unverified": 8,
        "verified": 12,
        "certified": 15
      },
      "company_wide": null,
      "evidence_bar": "Detection envelope declared incl. minimum object size.",
      "applicability": "mobile service (delivery, cleaning, guidance, retail) · stationary interactive (kiosk/reception robots) · telepresence. All criteria apply to all classes unless stated.",
      "not_applicable_by_class": false
    },
    {
      "clause": "6.3",
      "id": "SVC-3",
      "name": "Contact force / toppling protection",
      "points_max": 10,
      "what_is_measured": "Contact energy limits on collision; anti-topple at declared speed with declared payload/height.",
      "rungs": [
        {
          "points": 10,
          "state": "witnessed"
        },
        {
          "points": 8,
          "state": "certified ((public))"
        },
        {
          "points": 7,
          "state": "publicly evidenced only (no pack, no demonstration)"
        },
        {
          "points": 6,
          "state": "validation report"
        },
        {
          "points": 3,
          "state": "documented"
        },
        {
          "points": 0,
          "state": "not established"
        }
      ],
      "ceiling": {
        "unverified": 7,
        "verified": 8,
        "certified": 10
      },
      "company_wide": null,
      "evidence_bar": "Mass, CoG height and max speed declared.",
      "applicability": "mobile service (delivery, cleaning, guidance, retail) · stationary interactive (kiosk/reception robots) · telepresence. All criteria apply to all classes unless stated.",
      "not_applicable_by_class": false
    },
    {
      "clause": "6.4",
      "id": "SVC-4",
      "name": "Adversarial-interaction behaviour",
      "points_max": 10,
      "what_is_measured": "Response to deliberate obstruction, tampering, riding/leaning, blocked path: declared safe behaviour (stop, retreat, alert) every time.",
      "rungs": [
        {
          "points": 10,
          "state": "witnessed all declared cases"
        },
        {
          "points": 8,
          "state": "pack-evidenced (documents), not demonstrated"
        },
        {
          "points": 6,
          "state": "documented + certified/tested"
        },
        {
          "points": 3,
          "state": "documented"
        },
        {
          "points": 0,
          "state": "not established"
        }
      ],
      "ceiling": {
        "unverified": 6,
        "verified": 8,
        "certified": 10
      },
      "company_wide": null,
      "evidence_bar": "Adversarial-interaction behaviours documented.",
      "applicability": "mobile service (delivery, cleaning, guidance, retail) · stationary interactive (kiosk/reception robots) · telepresence. All criteria apply to all classes unless stated.",
      "not_applicable_by_class": false
    },
    {
      "clause": "6.5",
      "id": "SVC-5",
      "name": "Egress and crowd-flow discipline",
      "points_max": 8,
      "what_is_measured": "Robot never blocks declared egress routes; yields in dense crowds; stranded-robot state is movable/alerting.",
      "rungs": [
        {
          "points": 8,
          "state": "witnessed"
        },
        {
          "points": 7,
          "state": "pack-evidenced (documents), not demonstrated"
        },
        {
          "points": 6,
          "state": "documented + tested"
        },
        {
          "points": 3,
          "state": "documented"
        },
        {
          "points": 0,
          "state": "not established"
        }
      ],
      "ceiling": {
        "unverified": 6,
        "verified": 7,
        "certified": 8
      },
      "company_wide": null,
      "evidence_bar": "Egress/crowd behaviours documented.",
      "applicability": "mobile service (delivery, cleaning, guidance, retail) · stationary interactive (kiosk/reception robots) · telepresence. All criteria apply to all classes unless stated.",
      "not_applicable_by_class": false
    },
    {
      "clause": "6.6",
      "id": "SVC-6",
      "name": "In-service failure and recovery",
      "points_max": 10,
      "what_is_measured": "Fault → declared safe stop with alert; recovery by venue staff per manual within declared time.",
      "rungs": [
        {
          "points": 10,
          "state": "witnessed"
        },
        {
          "points": 8,
          "state": "pack-evidenced (documents), not demonstrated"
        },
        {
          "points": 7,
          "state": "documented + repair record"
        },
        {
          "points": 6,
          "state": "publicly evidenced only (no pack, no demonstration)"
        },
        {
          "points": 4,
          "state": "documented"
        },
        {
          "points": 0,
          "state": "not established"
        }
      ],
      "ceiling": {
        "unverified": 6,
        "verified": 8,
        "certified": 10
      },
      "company_wide": {
        "text": "Repair record company-wide → 7",
        "ceiling": 7
      },
      "evidence_bar": "Fault behaviours documented.",
      "applicability": "mobile service (delivery, cleaning, guidance, retail) · stationary interactive (kiosk/reception robots) · telepresence. All criteria apply to all classes unless stated.",
      "not_applicable_by_class": false
    },
    {
      "clause": "6.7",
      "id": "SVC-7",
      "name": "Bystander data capture and privacy",
      "points_max": 10,
      "what_is_measured": "What sensors capture of the public, on-device vs cloud, retention, signage guidance, opt-out.",
      "rungs": [
        {
          "points": 10,
          "state": "shown on console + matches disclosure + third-party privacy audit"
        },
        {
          "points": 8,
          "state": "evidenced by documents alone (public or pack), not demonstrated"
        },
        {
          "points": 7,
          "state": "documented in detail"
        },
        {
          "points": 4,
          "state": "partial disclosure"
        },
        {
          "points": 0,
          "state": "undisclosed"
        }
      ],
      "ceiling": {
        "unverified": 8,
        "verified": 8,
        "certified": 10
      },
      "company_wide": null,
      "evidence_bar": "Privacy disclosure exists.",
      "applicability": "mobile service (delivery, cleaning, guidance, retail) · stationary interactive (kiosk/reception robots) · telepresence. All criteria apply to all classes unless stated.",
      "not_applicable_by_class": false
    },
    {
      "clause": "6.8",
      "id": "SVC-8",
      "name": "Venue network exposure",
      "points_max": 8,
      "what_is_measured": "Operates on segmented guest/venue networks; remote access controlled; updates signed.",
      "rungs": [
        {
          "points": 8,
          "state": "shown"
        },
        {
          "points": 7,
          "state": "documented + public security audit"
        },
        {
          "points": 4,
          "state": "documented"
        },
        {
          "points": 0,
          "state": "not established"
        }
      ],
      "ceiling": {
        "unverified": 7,
        "verified": 7,
        "certified": 8
      },
      "company_wide": null,
      "evidence_bar": "Network model documented.",
      "applicability": "mobile service (delivery, cleaning, guidance, retail) · stationary interactive (kiosk/reception robots) · telepresence. All criteria apply to all classes unless stated.",
      "not_applicable_by_class": false
    },
    {
      "clause": "6.9",
      "id": "SVC-9",
      "name": "Public-context field record",
      "points_max": 8,
      "what_is_measured": "Incidents involving the public over the window.",
      "rungs": [
        {
          "points": 8,
          "state": "none above near-miss (model-specific)"
        },
        {
          "points": 6,
          "state": "company-wide record in place of model-specific data"
        },
        {
          "points": 5,
          "state": "remediated"
        },
        {
          "points": 3,
          "state": "null-result rung"
        },
        {
          "points": 0,
          "state": "unremediated major"
        }
      ],
      "ceiling": {
        "unverified": 5,
        "verified": 8,
        "certified": 8
      },
      "company_wide": {
        "text": "Company-wide → 6",
        "ceiling": 6
      },
      "evidence_bar": "Exposure declared or null search recorded.",
      "applicability": "mobile service (delivery, cleaning, guidance, retail) · stationary interactive (kiosk/reception robots) · telepresence. All criteria apply to all classes unless stated.",
      "not_applicable_by_class": false
    },
    {
      "clause": "6.10",
      "id": "SVC-10",
      "name": "Premises-liability support",
      "points_max": 6,
      "what_is_measured": "Operator guidance, signage kit, incident-reporting process and insurance-relevant documentation provided to venues.",
      "rungs": [
        {
          "points": 6,
          "state": "all provided"
        },
        {
          "points": 5,
          "state": "publicly evidenced only (no pack, no demonstration)"
        },
        {
          "points": 4,
          "state": "guidance + reporting"
        },
        {
          "points": 2,
          "state": "guidance only"
        },
        {
          "points": 0,
          "state": "not established"
        }
      ],
      "ceiling": {
        "unverified": 5,
        "verified": 6,
        "certified": 6
      },
      "company_wide": null,
      "evidence_bar": "None.",
      "applicability": "mobile service (delivery, cleaning, guidance, retail) · stationary interactive (kiosk/reception robots) · telepresence. All criteria apply to all classes unless stated.",
      "not_applicable_by_class": false
    }
  ],
  "pool": {
    "sector_only": {
      "points": 100,
      "ceiling_unverified": 70,
      "ceiling_verified": 85,
      "ceiling_certified": 100,
      "best_letter": {
        "unverified": "A",
        "verified": "AA",
        "certified": "AAA"
      }
    },
    "with_contributors": "contributor ceilings are those of the cited IR standards; the combined pool sums are verified by the conformance gate (check 14)"
  },
  "rules": {
    "no_evidence": "0 points (VRS-GEN-005 §6, R3.3); the criterion stays in the pool at full range",
    "not_applicable": "criterion removed from numerator and denominator for that class (VRS-GEN-006 §6)",
    "tier_rule": "AR tier ≤ IR tier (VRS-GEN-006 §7)"
  }
}

5 Field dictionary

6 Verification

Regenerate with python3 tools/vrs-twin-generate.py --sector svc --check; a non-zero exit means the committed twin no longer matches VRS-SVC-201 and shall be regenerated before publication.

Bibliography

• VRS-SVC-201, Service & Public — AR Assessment Protocol, v1.0.0, 2026 — the source of every number in Clause 4.
• VRS-SVC-001, SVC Sector Standard, 2026 — sector scope, hazard taxonomy and application classes.
• VRS-GEN-005, Intrinsic Rating — Methodology, 2026 — point aggregation and tier ceilings for the contributing IR criteria.
• VRS-GEN-006, Application Rating Scheme, 2026 — letter bands and pool mechanics reproduced in bands_percent and pool.
• VRS-GEN-002, Designation and Drafting Rules, 2026 — §6.5 criterion layout and §7.5.1 (ceilings equal rungs) that this twin verifies.
• VRS-GEN-004, Change, Edition and Review Policy, 2026 — how a twin regeneration is designated.
• VRS-GEN-009, Robot Risk Passport and Registry — Data Schema, 2026 — consumer of the payload.
• ISO/IEC 21778:2017, Information technology — The JSON data interchange syntax.

Change history